FAQ's – Unwavering Beauty

FAQ's

FREQUENTLY ASKED QUESTIONS

 

Here are some answers to the most frequently asked questions!

SHOPPING

Do you accept my currency?
Unfortunately, we do not accept all currencies, check our homepage converter to see which currencies are accepted.

Do you ship to my country?
Possibly, click here to see the list of countries we do not ship to.

 

DELIVERY

How long will my delivery take after fulfillment?
For North American customers (U.S & Canada) standard shipping takes 1-3 weeks, For European Customers, standard shipping takes 2-4 weeks. For all other destinations, 2-6 weeks with standard shipping.

When will my order be processed?
Usually within 1-3 days!

How do I check the status of my order?
After your order has been processed, you’ll receive an email with a tracking link within 3-5 days.

I've filled in the wrong address, what do I do now?
If you've had a typo while filling in your address please contact us as soon as possible. 


RETURNS

Can I return or exchange my product?
Yes, click here to return or exchange your product(s)
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (see return & shipping policy)

I have an incorrect item in my order, what do I do now?
Click here to return your product and we'll exchange it for you!
Please note: All incorrect items must be reported within 30 days of your order's ship date. If we are notified of an incorrect item after these timeframes, we will be unable to process your request.

An item is missing, what do I do now?
Please contact us and we'll make sure that you receive it anyway!

Any Other Questions, Contact Us!